Refund and Booking Cancellation Policy

These rules apply to bookings paid for via ulo.lt.

1. Service provider

UAB „Itaja"
Company code: 304756959
Address: Tilžės g. 107, Šiauliai, Lithuania
Email: info@itaja.lt
Phone: +370 694 09076

2. Booking cancellation terms

A booking can be cancelled free of charge if done at least 3 days before the check-in date.
If cancelled less than 3 days before check-in, the amount paid is non-refundable.
In case of a no-show without prior cancellation, the amount paid is non-refundable.
In the event of a technical system error or double booking (our fault), the amount is refunded in full.

Note to the owner: this 3-day window is a placeholder default — adjust it to match your actual business policy.

3. How to request a refund

Send an email to info@itaja.lt, including:

Booking details (apartment, dates, name);
Payment date and amount;
Reason for the refund request.

4. Timeframes

We respond to requests within 5 business days. Approved refunds are processed within 14 days of the decision, using the same payment method originally used.

5. Payment processor

Online payments are processed by UAB „Paysera LT". Refunds for online payments are made through the same system.